Privacy Policy

Last updated: 20 June 2026

This Privacy Policy explains how Lookup Marketing ("we", "us", "our"), operating the website lookupmarketing.in, collects, uses, stores, shares, and protects your personal data. We are committed to handling your information responsibly and in accordance with the Digital Personal Data Protection Act, 2023 (India) and applicable data protection laws.

By submitting your information through our website, our advertisements, or our lead forms (including forms served on Facebook and Instagram), you agree to the practices described in this policy.

1. Who We Are

Lookup Marketing is a digital marketing and website design & development agency based in Delhi NCR, India. We provide services including website development, SEO, performance marketing, social media marketing, and pay-per-click advertising.

2. Information We Collect

We collect the following categories of personal data when you interact with us:

a. Information you provide directly

• Contact details — full name, phone number, email address.
• Business details — city/location, type of service required (e.g., new website, redesign, e-commerce), and any message or requirement you share.
• Lead form data — information you submit through forms on our website or through lead forms on Facebook, Instagram, Google, or other advertising platforms.

b. Information collected automatically

• Device and browser information, IP address, and general location.
• Usage data such as pages visited and interactions, collected via cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

• Contact you by phone, WhatsApp, SMS, or email in response to your enquiry.
• Verify your phone number (including via one-time password / OTP) to confirm genuine enquiries and improve lead quality.
• Understand your requirements and provide quotes, proposals, and our services.
• Send you relevant information, updates, and offers about our services (where you have not opted out).
• Maintain records, improve our website and marketing, and comply with legal obligations.

4. Legal Basis & Consent

We process your personal data on the basis of the consent you provide when you submit a form or contact us, and for our legitimate business interest in responding to and serving prospective clients. You may withdraw your consent at any time (see Section 9).

5. How We Share Your Information

We do not sell your personal data. We may share it only with:

• Service providers who help us operate our business — for example CRM, lead management, OTP verification, cloud hosting, email, and communication tools — strictly to perform services on our behalf.
• Advertising platforms (such as Meta and Google) that deliver our ads and forms, in accordance with their policies.
• Legal or regulatory authorities, where required by law or to protect our rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, and to comply with legal requirements. When data is no longer needed, we securely delete or anonymise it.

7. Data Security

We apply reasonable technical and organisational safeguards to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and support advertising. You can control or disable cookies through your browser settings, though some features may not work properly as a result.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Withdraw consent or opt out of marketing communications.
• Raise a grievance regarding how your data is handled.

To exercise any of these rights, contact us using the details in Section 11.

10. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children.

11. Grievance Officer & Contact

For any questions, requests, or complaints about this Privacy Policy or your personal data, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.